About
Enterprise AI Expertise.
Founder-Level Attention.
15+ years building, scaling, and transforming digital operations at the highest level — now applied to helping local businesses compete with AI-powered efficiency.
Jon Nguyen
Founder, NGUYENops
Jon Nguyen
I’ve spent my career at the intersection of technology, operations, and growth — managing $45M in paid media and customer lifecycle, owning the P&L at a DTC brand, leading e-commerce for a $500M+ retail portfolio, and driving AI transformation for a $4.4 billion FinTech business unit.
That breadth is what makes NGUYENops different. As an experienced GM, I’m accountable for the whole outcome — I zoom out to strategy and zoom in to build. Enterprise-grade thinking shouldn’t be limited to billion-dollar companies. That’s why I started NGUYENops.
My approach is hands-on. I don’t deliver slide decks and walk away. I interview your team, understand your actual workflows, and build custom tools that solve your specific problems — with human-in-the-loop safeguards so you always stay in control.
Based in the Temecula Valley. BA from the University of California, Riverside.
The Full Picture
Why My Background Matters for Your AI Strategy
AI tools are only as good as the business thinking behind them. My career didn’t start in AI — it started in the trenches of performance marketing, e-commerce operations, and revenue growth. That means every system I build is designed with one question in mind: does this move the business forward?
Track Record
What I’ve Delivered
“Led AI transformation for a $4.4B FinTech business unit, driving over 50% year-1 growth and 62% year-2 growth in initiatives shipped — a 243% increase since starting.”
“Drove $64M in incremental revenue through AI-powered personalization, experimentation, and content-at-scale automation across 1,000+ locations.”
“Enabled 13+ AI innovations including rapid QA automation, platform orchestration, data-discovery, and content at scale across multiple operations teams.”
“Led a 50+ member organization to adopt AI tooling through guided workshops, office hours, and hands-on hack-a-thons — transforming operators into builders.”
“Reduced manual QA by 52% through building AI-aided automation, contributing directly to operational scale and speed.”
“Achieved top 0.1% AI adoption across 11,000 active users, with direct reports reaching the top 10 individual users company-wide.”
Experience
15+ Years Across Tech & Commerce
2024 — Present
Head of Web Operations & AI Transformation
Major Silicon Valley FinTech Company
2022 — 2024
Sr. Director, Performance Marketing
$45M DTC SaaS Portfolio
2012 — 2022
Director of E-Commerce Operations & Product
Major National Retailer (Multi-brand, $500M+ Portfolio)
2007 — 2012
Digital Marketing & Web Development
Various Roles in Tech & Media
What Others Say
Recommendations
“Jon is a seasoned professional when it comes to digital strategy and e-commerce, and has extensive expertise in digital marketing, product development, and branding. His ability to find heuristic approaches made him a valuable partner when problem solving. His character traits and skills match well to companies focused on growth, market expansion, and digital innovation to drive competitive advantages — he’s focused, data-driven, detail-oriented, well-versed in digital trends, and incredibly personable.”— Brendan Witcher, VP/Principal Analyst at Forrester Research
“Jon is an incredibly helpful and knowledgeable team player who acutely understands all aspects of e-commerce. He is able to seamlessly work with executives, marketers, designers and IT personnel to implement a best in class experience. Jon is personable and a great communicator who runs his teams with compassion while keeping the big picture in mind.”— Victoria Wisot, Former SVP at Guitar Center
Philosophy
AI Should Augment, Not Replace
I build tools that make your team faster, not obsolete. Every solution includes human-in-the-loop approvals — because the best AI works with people, not around them. Your team stays in control. The AI handles the tedious parts.
Work With Me